Aftercare
Here at Forge New Homes, we pride ourselves not just on the quality of our homes, but on the level of aftercare and support you receive after moving in.
We have signed up to the New Homes Quality Code, giving you an additional layer of consumer protection.
Our customer charter (PDF 598KB) sets out our commitments to you during the buying process and after you’ve moved in.
If you discover a defect in your home, you can report it via Clixifix, our customer care portal.
If you’ve moved into your Forge new home and you’re having trouble with your Clixifix login, please get in touch.
For information about how to make a complaint, and the action we will take resolve it, please download our complaints process document (PDF 53KB).